Refund Policy

Website: https://printer.lunexa.support/

1. General Refund Policy

At Lunexa Printer Support, we aim to provide transparent and fair service. This Refund Policy outlines the conditions under which refunds may be issued.

2. Eligibility for Refund

You may be eligible for a refund in the following cases:

• ✔ Service was not delivered as described
• ✔ Issue was not addressed due to technical limitations from our side
• ✔ Duplicate payment was made

3. Non-Refundable Situations

Refunds will NOT be provided if:

• ❌ Issue was resolved successfully
• ❌ Problem is unrelated to the service requested
• ❌ User refuses to follow troubleshooting steps
• ❌ Issue arises due to hardware failure beyond support scope
• ❌ Delay caused by user unavailability

4. Partial Refunds

In some cases, partial refunds may be issued if:

• Service was partially delivered
• Some level of assistance was successfully provided

5. Refund Request Process

To request a refund:

• Contact our support team within 7 days of service
• Provide details of the issue and service received
• Our team will review and respond within a reasonable timeframe

📧 Email: info@printtechpro.com

6. Processing Time

Approved refunds will be processed within:

• 5–10 business days (depending on payment method)

7. Payment Disputes

Before initiating any chargeback or dispute, we request you to contact us so we can resolve the issue promptly.

8. Service Transparency

• All services are explained before purchase
• No hidden charges
• Customer consent is taken before proceeding

9. Policy Updates

We may update this Refund Policy at any time. Changes will be posted on this page.